RETURN & REFUND POLICY
Effective Date: 07 January 2026
Platform: Ajontec.store
Operated By: Dream Blend Solutions Pvt. Ltd.
Registered Office: 2nd Floor, Dharampur Chowk, Tajpur Road, Near Reliance Smart Point, Samastipur, Bihar 848101, India
Trademark: Ajontec (Class 35)
Support: +91 9135006105, 9135006104
Email: support@ajontec.store | info@dreambspl.com
1. GENERAL RETURN POLICY (STRICT COMPLIANCE MODEL)
Ajontec.store follows a Zero-Tolerance Fraud Prevention Return Policy.
Returns will be accepted only if all conditions below are strictly met:
Return request must be raised within 3 calendar days of delivery.
Product must be unused, undamaged, unwashed, unaltered, and in original packaging.
Original tags, labels, and seals must be intact.
Mandatory Proof Requirements
All return requests must include:
Continuous unboxing video (from sealed package opening to full product view — no cuts or edits).
Clear images of outer packaging, courier label, and product.
Order invoice or proof of purchase.
If unboxing video is not provided → Return request will be automatically rejected.
If product seal is broken without valid defect proof → Return rejected.
2. NON-RETURNABLE ITEMS
The following categories are strictly non-returnable:
Personal care, grooming, hygiene products
Food, supplements, consumables, perishable goods
Innerwear, socks, intimate wear
Clearance, sale, festival-discounted items
Customized / printed / personalized products
Digital or downloadable products
Items damaged intentionally by customer
These exclusions are in accordance with hygiene and consumer safety standards.
3. VALID RETURN REASONS (LIMITED ACCEPTANCE)
Returns will be processed only for:
✔ Wrong product delivered
✔ Product damaged during transit (proof mandatory)
✔ Manufacturing defect (clearly visible in unboxing video)
✔ Size exchange (only if exchange option is available for that product)
The following are NOT valid reasons:
Change of mind
Customer regret
Rough usage damage
Minor color variation due to lighting
False or exaggerated defect claims
4. RETURN VERIFICATION PROCESS
Every return request undergoes a strict 3-Step Audit Process:
Step 1 — Proof Verification
Unboxing video reviewed
Packaging & label matched with order records
Step 2 — Product Inspection
Additional proof may be requested
Product tested internally for defect confirmation
Step 3 — Final Approval Decision
If defect confirmed → Replacement or refund approved
If defect unverified or fraud suspected → Return rejected permanently
Company decision after inspection shall be final and binding.
5. REFUND TERMS
Refunds are issued only to the original payment method (UPI / Bank / Card).
Processing time: 5–10 working days depending on bank/payment partner.
Shipping charges are non-refundable.
Reverse shipping charges may apply in case of size exchange or non-defect returns.
Ajontec is not responsible for delays caused by external financial institutions.
6. ANTI-FRAUD PROTECTION CLAUSE
To prevent misuse and increasing online fraud cases:
If a customer:
Submits edited or fake unboxing videos
Intentionally damages product
Repeatedly abuses return policy
Files false claims
Then Ajontec reserves the right to:
Permanently block the account
Blacklist customer from future purchases
Reject all pending returns
Initiate legal action under applicable Indian laws including IT Act provisions
Fraudulent activity may result in civil or criminal liability.
7. EXCHANGE POLICY (IF APPLICABLE)
Exchange allowed only once per order.
Subject to product availability.
Unboxing proof mandatory.
If replacement is also claimed defective, refund will be processed only after full inspection approval.
Company reserves final discretion in approving exchange.
8. CUSTOMER RESPONSIBILITY
Customers must:
Enter correct shipping address and contact details
Record unboxing video before opening product
Pack product securely during return pickup
If damage occurs during reverse shipping due to poor packing by customer → Refund will not be issued.
9. RETURN SHIPPING PROCESS
Return pickups arranged via authorized courier partners only.
Self-shipping without approval is not accepted.
Customer must hand product safely to courier agent.
10. LEGAL COMPLIANCE
This policy is governed under:
Indian Consumer Protection Act
Information Technology Act, 2000
Applicable E-commerce regulations
Any disputes shall be subject to jurisdiction of courts in Bihar, India.
11. CONTACT FOR RETURN REQUESTS
Phone: +91 9135006105, 9135006104
Email: support@ajontec.store
Official Email: info@dreambspl.com | dreambspl@gmail.com
Address: 2nd Floor, Dharampur Chowk, Tajpur Road, Samastipur, Bihar 848101, India
FINAL POLICY STATEMENT
Ajontec ensures:
✔ Strict fraud prevention
✔ Transparent verification process
✔ Secure refund handling
✔ Protection of genuine customers
✔ Right to reject suspicious returns
