SHIPPING POLICY
Effective Date: 07 January 2026
Platform: Ajontec.store
Operated By: Dream Blend Solutions Pvt. Ltd.
Registered Office: 2nd Floor, Dharampur Chowk, Tajpur Road, Near Reliance Smart Point, Samastipur, Bihar 848101, India
Trademark Brand: Ajontec (Class 35 under Parent Company)
Support: +91 9135006105, 9135006104
Email: support@ajontec.store | info@dreambspl.com
Website: ajontec.store
1. ORDER PROCESSING TIME
Orders are processed within 24 to 72 business hours after successful payment confirmation.
Business hours: Monday to Saturday (10:00 AM – 6:00 PM IST)
Orders are not processed on Sundays or Government/Public holidays.
Processing time does not include delivery transit time.
2. ESTIMATED DELIVERY TIMELINE
| Region | Estimated Delivery Time |
|---|---|
| Bihar (Local Delivery) | 2 to 10 Days |
| Other Indian States | 4 to 15 Days |
| Northeast & Remote Areas | 7 to 20 Days |
| International Orders (If Available) | 10 to 30 Days |
Delivery timelines are approximate estimates, not guarantees.
Delays may occur due to:
Courier operational issues
Weather conditions
Regional restrictions
Transport strikes
Government regulations
Ajontec is not liable for delays caused by third-party logistics providers.
3. SHIPPING CHARGES
Shipping fees (if applicable) are calculated automatically at checkout based on:
Product weight
Delivery location
Courier partner charges
Free shipping offers may apply during promotional campaigns or on selected products/minimum order values.
Shipping charges once paid are generally non-refundable unless order cancellation is approved before dispatch.
4. COURIER & LOGISTICS PARTNERS
Orders are shipped via licensed and trusted delivery partners, including:
Shiprocket integrated couriers
India Post (for remote areas)
Other authorized courier companies
Tracking updates are dependent on courier partner systems.
5. PACKAGING & SECURITY
All products are packed under Ajontec brand packaging standards.
Tamper-proof seals may be applied where required.
Customers are strongly advised to:
✔ Record a continuous unboxing video
✔ Capture outer packaging and courier label clearly
Unboxing proof is mandatory for damage or wrong-product claims.
6. ADDRESS & CONTACT ACCURACY
Customers must provide:
Correct full shipping address
Accurate pin code
Active contact number
If incorrect details are provided:
Shipment may be delayed or returned.
Additional re-shipping charges may apply.
Ajontec reserves the right to cancel orders with incomplete or suspicious address details.
7. DELIVERY FAILURE & RE-SHIPMENT
If delivery fails due to:
Customer unavailability
Incorrect address
Refusal to accept package
Then:
Order may be returned to our warehouse.
Re-shipment will require additional shipping charges.
Refund (if requested) will be processed after deducting original shipping costs and handling charges.
8. LOST OR DAMAGED SHIPMENTS
If a shipment is marked lost by courier:
We will initiate investigation with logistics partner.
Replacement or refund decision will be taken after confirmation.
If product is delivered damaged:
Customer must submit unboxing video and clear images.
Claim will be verified before approval.
Claims without valid proof will be rejected.
9. ANTI-FRAUD PROTECTION POLICY
Due to rising ecommerce fraud cases:
If a customer:
Submits edited or fake proof
Falsely claims non-delivery
Attempts refund abuse
Then Ajontec reserves the right to:
Permanently block the account
Blacklist future purchases
Reject claims without refund
Initiate legal proceedings under applicable Indian laws
Company decision after investigation shall be final.
10. TRACKING INFORMATION
Once dispatched, customers will receive tracking details via:
SMS
Email
WhatsApp (if opted-in)
Tracking updates are managed by courier systems and may sometimes show delays in scanning updates.
11. INTERNATIONAL SHIPPING (IF ENABLED)
Delivery timelines: 10 to 30 days (subject to customs clearance).
Customers are responsible for customs duty, import taxes, or local country charges.
Delays due to customs clearance are beyond company control.
Returns are not accepted due to customs disputes or international transit delays.
12. LEGAL JURISDICTION
This Shipping Policy is governed by the laws of India.
Any disputes shall fall under the jurisdiction of courts located in Bihar, India.
13. CONTACT FOR SHIPPING SUPPORT
Phone: +91 9135006105, 9135006104
Email: support@ajontec.store | info@dreambspl.com
Website: ajontec.store
FINAL SHIPPING COMMITMENT
Ajontec ensures:
✔ Secure packaging standards
✔ Transparent shipping timelines
✔ Verified courier partnerships
✔ Strong anti-fraud protection
✔ Customer support coordination for delivery issues
